Mopio Inc.

Logistics 5

• How : Missing Parcel
• How to: Wrong Delivery
• Info: Damaged order due to Logistics
• Customers receiving non-Mopio Products
• How to: Respond to a Delivery Delay Request

Live Chat 2

• How To: Resolve/Create Freshdesk Ticket
• How to: Handle LiveChat and Manage Corresponding Tickets

Resolution Guides 3

• Info: Proposition 65 Warnings
• Info: Brooklyn 3-Drawer Dresser Information
• How to: Navigate the CX Portal for Quality Solutions

Freshcalls 1

• How To: Freshcaller

NCX & A-Z Claims 6

• How to: Address Negative Reviews
• How to: Address Negative Feedback (NCX)
• Info: Handling A-Z Claim
• How to Adhere to Amazon Policies: Guidelines for Agents on Prohibited Actions
• How to: Send a CSAT Survey Invitation as a Mopio CX Agent

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Archive 12

• (Archive) How to: Reassign FD Tickets
• (Archive) Info: Festive Season Return Policy 2022
• (Archive) Info: Casehub Issue Type
• (Achive) How To: Creation of Cases
• (Archive) How to: Long Lead Time (Shipping/Replacement)

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