Mopio Inc.

TABLE OF CONTENTS What is a Negative Review? Step-by-Step Workflow (With Existing Customer Interaction) Negative Review Response Workflow (No Existin...

TABLE OF CONTENTS What is Negative Feedback? Simplified SOP: NCX Handling Based on Daily Summary Update Negative Feedback Flow Chart What is Neg...

TABLE OF CONTENTS What is A-Z Claim? What is CX agent's role on this? Process of handling A-Z claims Flow Chart of the Process A-Z Claim template:...

To ensure compliance with Amazon’s policies and to protect our account from penalties, it is crucial that our agents understand the restrictions on what ...

TABLE OF CONTENTS What is a CSAT? Positive Customer Criteria Canned response CSAT Survey Flow Chart Additional Task if an Amazon customer replies fo...

A Zigpoll Survey is a tool used to gather and analyze negative feedback, helping to find out where the product or service didn't meet expectations. When...