Drenched/Soaked Parcels


What is needed:

  • Photo/Videos proving that the packaging & item is drenched


 


 


Proposed Resolution:

  • 30% PR first – if customer is willing to salvage it as-is. In case customer negotiates for more than 30% PR, need to request approval.
  • Otherwise, proceed with Full Refund/Replacement & Disposal of item


If unable to provide media:


If customer has disposed the item and unable to provide the needed images, we can give the benefit of the doubt and proceed with the replacement. Case in point: Customer disposed item immediately upon delivery