Drenched/Soaked Parcels
What is needed:
- Photo/Videos proving that the packaging & item is drenched
Proposed Resolution:
- Request for the SKU label & PO number (one time request only)
- 30% PR first – if customer is willing to salvage it as-is. In case customer negotiates for more than 30% PR, need to request approval.
- Otherwise, proceed with Full Refund/Replacement & Disposal of item
If unable to provide media:
If the customer has already disposed of the item or is unable to provide the required images, we can give the benefit of the doubt and proceed with the 30% partial refund first. If the PR is rejected, we can then move forward with a replacement. For example, this applies when a customer disposes of the item immediately upon delivery or is unwilling to cooperate by providing images of the damaged product.