Live Chat

How To: Resolve/Create Freshdesk Ticket
Before you resolve any tickets, do ensure that you give a 24 hours' time frame to allow customer to respond back to you. In order to resolve any cha...
Fri, 3 Mar, 2023 at 10:34 AM
How to: Handle LiveChat and Manage Corresponding Tickets
TABLE OF CONTENTS What is a LiveChat? Step-by-Step Process Final Follow-Up for Unresponsive Customers Special Cases – Escalations Steps for Reso...
Tue, 13 May, 2025 at 2:19 AM