Here is a guide to the different Issue Type and agent can choose when creating a case on Casehub:
Logistic > Damage > During Transit | Can be used for majority of the damages (Only when an image of the damaged packaging is provided) |
Quality > Unnatural Tonality | Colour variation |
Quality > Missing Hardware | Missing Hardware only |
Quality > Missing Component | Missing main component (eg. Boards, Wood Planks, Legs, Armrest) |
Quality > Missing AI | Missing AI guide/wrong AI provided |
Quality > Incorrect Labelling | Product delivered differs from the SKU labels on packaging |
Quality > Material | Defects found on the product but no damage on packaging |
Quality > Structure | Defects related to structure (eg. Bending/Breaking/Cracks) |
Quality > Non-electrical-mechanical misfunction | All related to functionality of mechanism not operated by electric (eg. Stuck drawer, Broken door hinge and Reclining issues |
Quality > Electrical Mechanical Misfunction | All related to Sterling electrical mechanism, functions of product that operated by electric. |
| Quality > Failure to be Assembled | Any factors that contributes to customer unable to assemble products |