Logistics
TABLE OF CONTENTS Objective: Step-by-step Process Step 1 – Share the current parcel status with the customer and confirm the details. Step 2 – Advis...
Tue, 18 Nov, 2025 at 7:22 AM
TABLE OF CONTENTS Objective: Case Scenarios: Criteria for Wrong Recipient Cases: Step-by-Step Process for Scenario 1: Wrong Recipient with Proof o...
Tue, 18 Nov, 2025 at 8:26 AM
Drenched/Soaked Parcels What is needed: Photo/Videos proving that the packaging & item is drenched Proposed Resolution: Reques...
Thu, 11 Sep, 2025 at 9:29 AM
When a customer receives a product that's not from Mopio it is important that we act accordingly to ensure we avoid comprising their experience with us....
Fri, 3 Mar, 2023 at 10:29 PM
TABLE OF CONTENTS Definition: Step-by-Step Process FlowChart of the Process Definition: This guide helps CX agents respond to customers who wish t...
Thu, 8 May, 2025 at 8:05 AM