Logistics
There are processes agents have to adhere to before declaring the parcel officially missing. Kindly follow the steps below when assisting customer: Step...
Fri, 3 Mar, 2023 at 10:32 AM
WRONG RECIPIENT Step 1: Before we proceed to tackle the ticket, agents first have to identify the different criteria for Wrong Recipient Criteria o...
Tue, 7 Mar, 2023 at 10:42 AM
Drenched/Soaked Parcels What is needed: Photo/Videos proving that the packaging & item is drenched Proposed Resolution: 30% PR...
Fri, 19 Jul, 2024 at 10:07 AM
When a customer receives a product that's not from Mopio it is important that we act accordingly to ensure we avoid comprising their experience with us....
Fri, 3 Mar, 2023 at 10:29 PM
TABLE OF CONTENTS Definition: Step-by-Step Process FlowChart of the Process Definition: This guide helps CX agents respond to customers who wish t...
Thu, 8 May, 2025 at 8:05 AM