Archive
Important Notes: Before reassigning the tickets, make sure that appropriate Canned Responses are used, and if it is an investigation or inquiry kindly sum...
Fri, 25 Apr, 2025 at 7:23 AM
Return policy has extended for the holiday season this year. For any orders between October 11 to December 25, customers are allowed to return their orders ...
Fri, 25 Apr, 2025 at 7:59 AM
Here is a guide to the different Issue Type and agent can choose when creating a case on Casehub: Logistic > Damage > During Transit Can be us...
Fri, 25 Apr, 2025 at 7:58 AM
[Mopio] How to – Create Cases To keep track of the damage and quality issues we are facing; we are required to create all cases on CASE hub. This will a...
Fri, 25 Apr, 2025 at 9:00 AM
We have come to an agreement to extend a 5-10% compensation to customer for long lead time replacement/shipping. However, before we provide the compensation...
Fri, 25 Apr, 2025 at 7:58 AM
Holes: Missing / Misalignment Photo reference: CMP116663 | CMP116097 Questions to ask: Guidelines: Factory defect or wrong assembly by cus...
Wed, 7 May, 2025 at 4:19 AM
Gaps / Misalignments Questions to ask: Guidelines: Factory defect or wrong assembly by customer? Check AI guide Troubleshooting ...
Wed, 7 May, 2025 at 4:28 AM
Dancing / Crooked Lines Photo reference: CMP116080 | CMP116081 Questions to ask: Guidelines: Factory defect or potential photoshopped imag...
Wed, 7 May, 2025 at 4:33 AM
Failure to Screw Photo reference: CMP115677 Questions to ask: Guidelines: Factory defect or wrong assembly by customer? Check AI guid...
Wed, 7 May, 2025 at 4:41 AM
Peeling Questions to ask: Guidelines: What is the degree of peeling? How bad is the peeling? When did the peeling happen? Upon a...
Wed, 7 May, 2025 at 4:47 AM