Mopio Inc.

Questions to ask:

Guidelines:

Factory defect or wrong assembly by customer?

Check AI guide

Troubleshooting possibility?

Refer here: Brooklyn Quality Categorization.xlsx (sharepoint.com) 

Indicate used number of times on the excel

Require further clarification/advice?

Reach out to Ops via Teams

Proposed resolution?

Get customer to drill the holes themselves, compensate accordingly.

Customer can purchase drill here: DEWALT Drill Bit Set, Titanium Nitride Coated, 14-Piece (DW1354) , Yellow - Brad Point Bits - Amazon.com