Mopio Inc.

Questions to ask:

Guidelines:

Factory defect or potential photoshopped image from customer?

Ask for more images and videos supporting the highlighted issue

Require further clarification/advice?

Reach out to Ops via Teams

Proposed resolution?

If all evidence proves that the customer is taking advantage, do escalate to the Ops team.

Should the submitted photos verify the occurrence of "dancing lines," a partial refund between 10% and 30% may be issued, since the functionality of the product remains unaffected.