Failure to Screw
Photo reference: CMP115677
Questions to ask: | Guidelines: |
Factory defect or wrong assembly by customer? | Check AI guide |
Require further clarification/advice? | Reach out to Ops via Teams |
Proposed resolution? | Before providing resolution, check with the customer if the screw was a) already bended in the package, or b) bended during assembly/when taken out (if lifted from 1 side only) Depending on situation, provide a) Partial refund (if bended screw leg still can be used), c) Replacement for leg (check hardware inventory for availability) |