TABLE OF CONTENTS


Purpose:

This guide outlines the appropriate escalation channels for quality-related issues based on product categories. Please ensure that escalations are directed to the correct team for efficient resolution.


Escalation Channels:

1. Mopio Sofabeds (CN Quality)

https://teams.microsoft.com/l/channel/19%3A82898eb4ca9746b996aac31a6f7b0a3f%40thread.tacv2/CX%20x%20CN%20Quality?groupId=cde9c9f2-43f1-473a-a876-54280c1c1df8

Applicable Products:

  1. Aaron
  2. Arthur
  3. Chloe
  4. Fireplace Inserts (Brooklyn & Blake).
  5. Macy
  6. Sophie
  7. Sterling
  8. Odelia
  9. Levi




2. Mopio Casegoods (SEA Quality) 

Mopio All | CX SEA Quality | Microsoft Teams

Applicable Products:

  1. Brooklyn
  2. Blake collection
  3. Bruno
  4. Ensley
  5. Haylee
  6. Hannah
  7. Lauren
  8. Norwin
  9. Quin
  10. Shell of Brooklyn & Blake Fireplace
  11. Ted


Escalation Template:


Hey team, I am seeking for your help:


a) Order number

b) Product name & quantity

c) Delivery date

d) Description of the issue

Photos/videos (if applicable)


Request:


Thank you team!